Contact Us
Got a question about a casino not on Gamstop, spotted something that needs updating, or want to flag an issue with one of our reviews? This page explains the best way to reach Non Gamstop Casinos, what we can help with, and what falls outside our remit.
What We Can Help With
Non Gamstop Casinos is an independent review and comparison resource covering casinos not on Gamstop, betting sites not on Gamstop and the wider non-UKGC gambling market. We're happy to hear from readers on topics such as:
- Corrections to bonus terms, offer details or ratings shown on the site
- Questions about how a specific brand from our non Gamstop casinos UK list operates
- Suggestions for casinos we haven't reviewed yet
- Feedback on our ranking methodology or how we assess payment methods and games
- General queries about how the site is run, covered in more depth on our About Us page
What We Cannot Help With
We're a review and comparison site, not an operator, payment processor or regulator. That means we're not able to:
- Process deposits, withdrawals, or resolve a dispute over funds held at a casino — that has to go through the operator's own support team directly
- Verify your identity for a casino, or speed up a KYC check on your behalf
- Add or remove your details from Gamstop or any other self-exclusion scheme
- Offer legal, financial or gambling-harm advice tailored to your personal situation
If you're dealing with a complaint about a specific site, your first step should always be that operator's own customer support or complaints procedure. If you're concerned about your gambling, our Responsible Gambling page has practical information worth reading before anything else.
Before You Get in Touch About a Casino
A few checks that often answer common questions faster than waiting on a reply:
- Read the full terms attached to any welcome offer on the operator's own site — wagering requirements, maximum bet caps and game restrictions all sit with them, not with us
- Check whether the site requires ID verification at all, since this varies between operators and directly affects how quickly you can withdraw
- Compare the accepted payment methods listed on the casino's banking page against what you actually want to use, particularly for cards, e-wallets or crypto
- Look at our non Gamstop casinos UK guide, which sets out how we rate and rank sites and may already answer the question you have
How We Handle Feedback
Every message we receive about a factual error — an outdated bonus figure, a changed payment method, a licence detail that's shifted — gets checked against the operator's current terms before we update anything. We don't accept payment to alter a review, and correcting an error never affects an operator's position in our rankings.
If your message concerns one of the operators listed on this site, including Betmica, Kikibet, Betninja or any other brand we cover, it helps to include the specific page and the detail you think needs revisiting. That lets us verify it quickly rather than going back and forth.
A Note on Commercial Relationships
Non Gamstop Casinos may earn commission when readers sign up with a casino through links on this site. This doesn't change how we score or rank operators, and it doesn't affect how we respond to feedback or corrections — commercial relationships never decide what gets published.
Read More Before You Reach Out
Many questions about specific brands, bonus terms or how our ratings work are already covered elsewhere on the site. Our full list of non Gamstop casinos breaks down individual operators in detail, our About Us page explains who's behind the site, and our Terms and Conditions set out how the site itself operates. Checking these first is usually the quickest way to get an answer, since we're a small editorial team and can't guarantee an instant reply to every message.